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Diana Supe
(513) 946-5060
The HCFD main
office is located in room B-95 of the Hamilton County Courthouse at 1000 Main
Street. Hours are 7:30 a.m. - 4:30 p.m., Monday through Friday, excluding the
following holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day,
Memorial Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving and the
day after, and Christmas Day.
For building-related requests we encourage
you to contact the Building Manager of your building. During our business hours,
each Manager checks his/her voicemail and e-mail every two hours. If your
request must be handled in less time, please contact our main office at (513)
946-5000.
If you call our main office during non-business hours, you may
leave a message on our voicemail. Please provide your name, building, room
number, phone number, and a brief description of your service needs. This
message box is checked each business day. Your request will then be scheduled
through the Building Manager. If your call concerns an emergency, our voicemail
message states which Executive Management Team member is on call and how he/she can be
easily contacted.
System Administration
Systems Administration provides stable and
reliable technology solutions to HCFD. We maintain and support our work request
system that enables high quality and efficient operations, through work tracking
and report generation. In addition,we provide desktop support, network, server,
and application development services to our employees. We are committed to
developing and maintaining the highest quality, professional, and technology
rich environment consistent with:
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Benchmarking Reports
HCFD actively participates in
benchmarking our services and costs through industry-respected associations
including the Building Owners and Managers Association ( www.boma.org ) and ( www.bomacincinnati.org ) and the International Facilities Manager's Association ( www.ifma.org ).
We were recognized by the ICMA Center for Performance Measurement in their 2002 Case
Studies for our Response Time for Emergency Repair Requests. They asked us to be
the subject of this Case Study due to our ability to exceed the performance
times of other city and county governments in buildings of similar sizes and
types for the same type of work.
For fiscal year 2000, we reported an
average of 15 minutes from receipt of emergency repair requests to the arrival
of our repair staff on the scene, and an average of 45 additional minutes from
arrival on the scene to the completion of the repair. The mean and median values
for all jurisdictions reporting the time from a call receipt to arrival on the
scene were 35 and 30 minutes, respectively; and the mean and median values for
the time of arrival on the scene to repair completion were 83 and 82 minutes,
respectively.
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Copyright 2012. Hamilton County Ohio. 138 E. Court Street, Cincinnati, OH 45202.
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