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Diana Supe (513) 946-5060
The HCFD main office is located in room B-95 of the Hamilton County Courthouse at 1000 Main Street. Hours are 7:30 a.m. - 4:30 p.m., Monday through Friday, excluding the following holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving and the day after, and Christmas Day.
For building-related requests we encourage you to contact the Building Manager of your building. During our business hours, each Manager checks his/her voicemail and e-mail every two hours. If your request must be handled in less time, please contact our main office at (513) 946-5000.
If you call our main office during non-business hours, you may leave a message on our voicemail. Please provide your name, building, room number, phone number, and a brief description of your service needs. This message box is checked each business day. Your request will then be scheduled through the Building Manager. If your call concerns an emergency, our voicemail message states which Executive Management Team member is on call and how he/she can be easily contacted.
Systems Administration provides stable and reliable technology solutions to HCFD. We maintain and support our work request system that enables high quality and efficient operations, through work tracking and report generation. In addition,we provide desktop support, network, server, and application development services to our employees. We are committed to developing and maintaining the highest quality, professional, and technology rich environment consistent with:
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HCFD actively participates in benchmarking our services and costs through industry-respected associations including the Building Owners and Managers Association ( www.boma.org ) and ( www.bomacincinnati.org ) and the International Facilities Manager's Association ( www.ifma.org ).
We were recognized by the ICMA Center for Performance Measurement in their 2002 Case
Studies for our Response Time for Emergency Repair Requests. They asked us to be
the subject of this Case Study due to our ability to exceed the performance
times of other city and county governments in buildings of similar sizes and
types for the same type of work.
For fiscal year 2000, we reported an average of 15 minutes from receipt of emergency repair requests to the arrival of our repair staff on the scene, and an average of 45 additional minutes from arrival on the scene to the completion of the repair. The mean and median values for all jurisdictions reporting the time from a call receipt to arrival on the scene were 35 and 30 minutes, respectively; and the mean and median values for the time of arrival on the scene to repair completion were 83 and 82 minutes, respectively.
Copyright 2012. Hamilton County Ohio. 138 E. Court Street, Cincinnati, OH 45202.
Information on this site is believed to be true and accurate. Hamilton County disclaims any liability for errors or omissions.
External links to other sites are intended to be informational and do not have the endorsement of Hamilton County.