Cash and Food Assistance

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WHAT ARE THE SIGNS THAT THIS IS A SCAM?

You receive a text message from an unknown phone number reporting that your EBT or EPPICard is frozen and you need to call them.

You receive a call from someone claiming to be a representative for EBT or EPPICard requesting either information on your account or your personal identification information.

You notice there are multiple deductions on your card that you did not approve.


 HOW CAN CONSUMERS PROTECT THEMSELVES?

Phone calls or text messages from EBT/EPPICard vendors should be considered fraudulent. This is a scam to obtain information in order to steal your identity or benefits. The vendor does not communicate with cardholders via text messaging nor do they request cardholder information.

Never write your pin number on the back of the card. This allows others to easily obtain access to the card. If someone uses your pin number to fraudulently obtain your benefits, the benefits will not be replaced.

Select a pin number that is easy to memorize but never share that number with others. You should request a replacement card if you feel your account has been compromised.

Safeguard your card and pin numbers when using the card in transactions.


HOW TO REPORT IF YOU'VE BEEN A VICTIM

If you suspect fraudulent activity on your EBT card, call 1-866-320-8822 or visit www.ebt.acs-inc.com.

If you suspect fraudulent activity on your Ohio EPPICard, call 1-866-386-3071 or visit www.eppicard.com.