You receive a text messagefrom an unknown phone
number reporting that your EBT or EPPICard is frozen and you need
to call them.
You receive a call from someone claiming to be a
representative for EBT or EPPICard requesting either information on your account or your
personal identification information.
You notice there are multiple deductions on your card that you did not approve.
HOW CAN CONSUMERS PROTECT THEMSELVES?
Phone calls or text messages from EBT/EPPICard vendors
should be considered fraudulent. This is a scam to obtain
information in order to steal your identity or benefits. The
vendor does not communicate with cardholders via text
messaging nor do they request cardholder information.
Never write your pin number on the back of the card. This
allows others to easily obtain access to the card.
If someone uses your pin number to fraudulently obtain your benefits, the benefits will not be
Select a pin number that is easy to memorize but never
share that number with others. You should request a
replacement card if you feel your account has been
Safeguard your card and pin numbers when using the card in
HOW TO REPORT IF YOU'VE BEEN A VICTIM
If you suspect fraudulent activity on your EBT card, call
1-866-320-8822 or visit www.ebt.acs-inc.com.
If you suspect fraudulent activity on your Ohio EPPICard,
call 1-866-386-3071 or visit www.eppicard.com.
Copyright 2011. Hamilton County Ohio. 138 E. Court Street, Cincinnati, OH 45202.
Information on this site is for informational purposes only and is believed to be true and accurate. This information should not be considered as legal advice and Hamilton County disclaims any liability for errors or omissions. External links to other sites are intended to supplement information on this website and do not have the endorsement of Hamilton County.