Spring Break Scams

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WHAT ARE THE SIGNS THAT THIS IS A SCAM?

You receive an e-mail, a postcard or a fax advertising a ‘free vacation’ or incredibly cheap flights for a spring break getaway. Once you respond to the offer, you receive a high-pressure phone call that asks for personal information or a credit card number to continue. Once you go on the trip, you realize you must pay hidden fees, your lodging is sub-standard, and your trip costs much more than you originally believed.



HOW CAN CONSUMERS PROTECT THEMSELVES?

Verify that the company is accredited with a national trade association that offers a consumer protection plan, and research the company through Better Business Bureau.

Never give personal or credit card information over the phone, and do not be afraid to hang up if the caller is too forceful.

Request all details of the trip in writing, including the exact and final costs, restrictions, cancellation penalties, and the exact names of hotels and airlines. Ask the tour operator for the names and contact information for previous customers to verify they had a positive experience with the company.

Independently confirm all travel arrangements with the airlines, cruise line, hotel, etc. before you leave home.


HOW TO REPORT IF YOU'VE BEEN A VICTIM

 Ohio Attorney General’s office: If you’ve believe you’ve been misled about how much your trip would cost or you’ve been fraudulently charged by the trip company, you should contact the Ohio Attorney General’s office (800-282-0515).

Better Business Bureau (BBB): You should also submit a complaint to BBB (513-421-3015 or www.cincinnati.bbb.org) to report the problem and to receive assistance with resolving the dispute.