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Hamilton County Communications Center

2377 Civic Center Drive, Cincinnati, Ohio 45231-1305
PH: (513) 825-2170 | FX: (513) 595-8457

 

Hamilton County Department of Communications

 

What To Expect When You Call 9-1-1

It is best to use 9-1-1 when there is an emergency.  This way if you are unable to provide your address and telephone number, the dispatcher will have have this information from the 9-1-1 system.

The dispatcher plays a vital role in communications between the units on the road and the public.  If you ever call 9-1-1, the phone operator will need to know the following information:

• Name?
• Address?
• Telephone Number?
• What is the Emergency?
• Is Anyone Injured?
• Are There any Weapons Involved?
• Suspect/Vehicle Description?

When you call 9-1-1 you may think the dispatchers are asking you a lot of questions, but they need to know this information to pass on to the responding units.  The information you provide the dispatcher will help the police or fire department find you as well as speed up the units response in finding your house, apprehending suspects or even saving a life.

Each Communication Officer is highly trained to handle any kind of emergency and will be with you every step of the way in the event you need to call 9-1-1.