Human Resources Development

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Important Notice for upcoming in-person training classes: 
THE HRD PROGRAM will hold in-person training
for the first leadership for results (lfr) session in the series,
followed by virtual sessions.


CPR Classes Will resume as a blended session

(online training followed by in-person practice and testing)
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The Hamilton County Human Resources Development (HRD) program provides learning opportunities for Hamilton County employees. The award-winning program is a cooperative, county-wide effort.

Employees can attend classes and complete self-paced activities using
E-Learning. Visit the links on the right to learn more about all that HRD has to offer!

We'd like to hear your questions, comments and suggestions. Please feel free to contact us any time.


Image from HR training class

Please check out Hamilton County's new Learning Management System!
Employees can request enrollment to open training sessions, develop their own Learning Plan, and access their own training transcripts! 

HRD Competency Curriculum

Hamilton County HRD's courses are organized into a competency-based curriculum, to help Hamilton County organizations with succession planning and employee development planning. 

The competencies, listed to the right, reflect the types of skills that employees need to master in order to perform within various Hamilton County positions. Some positions may require mastery of only a few of the competencies, and other, higher level, positions may require mastery of all of the competencies. 

Organizational leaders can identify which competencies are essential for each position within their organizations. Then, managers can work with employees to create development plans that will help employees further develop the skill sets they need for their current position — and the skill sets they need for the positions they would like to hold in the future.  

Development plans can include many different activities, and participation in Hamilton County HRD's offerings can be one component of those activities.

Competency Titles

To find the HRD offerings that fall within a competency, click below:

  1. Demonstrate professionalism
  2. Successfully complete tasks and assignments
  3. Provide good service to customers
  4. Contribute to a fair, legal, ethical, and safe workplace environment
  5. Communicate clearly and effectively
  6. Collaborate and build teamwork
  7. Innovate
  8. Develop self and others
  9. Manage projects
  10. Make sound decisions
  11. Lead effectively (Includes leading change.)
  12. Think and plan strategically
  13. Demonstrate responsibility with finances and resources

HRD Courses



Civil Treatment Workplace: Inclusion NOW for Employees
Course Dates: Thursday, March 14 (virtual), or
Thursday, April 18 (virtual)
Course Times: 8:30 a.m. to 11:00 a.m. (virtual sessions)
Course Location: Virtual sessions via the Adobe Connect virtual platform
Course Length: Virtual: 2.5 hours
Course Category: HR Management & Civil Treatment
Course Description: Today’s most successful organizations create diverse and inclusive work cultures to help them reach their full potential. In this course, you will learn tools to help contribute to highly inclusive teams and honor differences to maximize results.
This behavior-based course addresses today’s issues and underscores the business imperatives for leveraging the cultural backgrounds, personal characteristics, and unique experiences of all employees to truly promote and benefit from an inclusive workplace.
Available For: Mandatory and available only for non-supervisory employees of organizations that participate in the Civil Treatment program.


Civil Treatment Workplace: Inclusion NOW for Managers
Course Dates: Currently not scheduled. Contact your Training Coordinator or Register in the LMS to be placed on a wait list.
Course Times: 8:30 a.m. to 10:30 a.m. (virtual sessions)
Course Location: Virtual sessions via the Adobe Connect virtual platform
Course Length: Virtual: 4 hours - Two 2-hour sessions
Course Category: HR Management & Civil Treatment
Course Description: Previously known as: Civil Treatment: Building an Inclusive Workplace.
Today’s most successful organizations create diverse and inclusive work cultures to help them reach their full potential. In this course, you will learn about unconscious bias and how to mitigate its impact on business decisions, how to create a welcoming and inclusive environment, and the importance of taking action to effectively address non-inclusive behavior.
Available For: Mandatory and available for any supervisor or manager under the Board of County Commissioners. Also available for supervisors and managers whose organizations participate in the Civil Treatment program.


Civil Treatment Workplace for Employees
Course Dates: Thursday, April 4 (virtual), or
Wednesday, May 29 (virtual), or
Tuesday, June 4 (virtual)
Course Times: 8:30 a.m. to 11:00 a.m. (virtual sessions)
8:30 a.m. to 12:00 p.m. (in-person)
Course Location: Todd B Portune Building, 7th Floor (for live sessions; virtual sessions via the Adobe Connect virtual platform)
Course Length: In-person: 3.5 hours
Virtual: 2.5 hours
Course Category: HR Management & Civil Treatment
Course Description: Employees play a key role in the success of the organization by adhering to a set of behavioral standards. The focus of this course is on ensuring a work environment in which everyone can work without the obstacles that arise when employees behave inappropriately. It also ensures that employees understand their options when confronted with inappropriate behavior, as well as where and how to raise concerns.    
Available For: Mandatory for and available only for non-supervisory employees of organizations that participate in the Civil Treatment program.


Civil Treatment Workplace for Managers
Course Dates: Tuesday & Wednesday, May 14 & 15 (virtual, participants attend both sessions)
Course Times: 8:30 a.m. to 11:00 a.m. (virtual)
Course Location: Todd B Portune Building, 7th Floor (for live sessions; virtual sessions via the Adobe Connect virtual platform)
Course Length: Virtual: 5 hours - Two 2.5-hour sessions
Course Category: HR Management & Civil Treatment
Course Description: Supervisors and managers play a key role in making sure their team members are given every opportunity to succeed. In this intensive course, we'll learn a set of Civil Treatment Foundations that help us to manage fairly and legally, to model appropriate behavior, and to prevent, detect, and correct workplace issues that arise.
Available For: Mandatory for and available only for supervisors and managers whose organizations participate in the Civil Treatment program.


CPR Heartsaver Total
Course Dates: Thursday, April 25 (blended), or
Thursday, May 2 (blended), or
Tuesday, May 7 (blended)
Course Times: Blended Model: Two Sessions available each day for in-person portion (participants attend one session):
8:30 a.m. to 11:00 a.m., or
1:00 p.m. to 3:30 p.m.
Course Location: Todd B Portune Building, 7th Floor (Blended Model: online course to be followed by an in-person session as noted above)
Course Length: 7.5 hours (2.5 hours of in-person practice and testing)
Course Category: Professional Development
Course Description: Employees who complete and pass the course earn American Heart Association certification in Adult CPR, AED, First Aid, Child CPR and Infant CPR.
Available For: Employees whose jobs require the American Heart Association CPR certification.

Defensive Driving
Course Dates: Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times: 8:30 a.m. to 12:30 p.m.
Course Location: Todd B Portune Building, 7th Floor
Course Length: 4 hours
Course Category: Professional Development
Course Description: This National Safety Council sanctioned course is strongly recommended for all employees who drive while conducting County business. Participants will learn to prevent collisions, avoid common driver errors, make split-second decisions, and drive defensively in adverse conditions.
Available For: All Employees


Documenting Employee Performance
Course Dates: Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times: 8:30 a.m. to 12:30 p.m.
Course Location: Todd B Portune Building, 7th Floor
Course Length: 4 hours
Course Category: HR Management & Civil Treatment
Course Description: In this course, you'll learn the basics for writing clear, helpful, ongoing documentation of your employees' performance.
Available For: Supervisors and Managers

EAP Supervisory Overview
Course Dates: Currently not scheduled. Contact your Training Coordinator or Register in the LMS to be placed on a wait list.
Course Times: 9:00 a.m. to 10:30 a.m.
Course Location: Virtual offered via Zoom
Course Length: 1.5 hours
Course Category: HR Management & Civil Treatment
Course Description: This course provides information about the services the EAP program offers. Managers will learn how and when to recommend or refer employees to the EAP.
Available For: Supervisors and Managers

Employee Orientation
Course Dates: Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times: 12:00 p.m. to 2:00 p.m.
Course Location: Todd B Portune Building, 7th Floor
Course Length: 2 hours
Course Category: Professional Development
Course Description: Learn more about Hamilton County as an organization and about the benefits available for Hamilton County employees. Whether you're a new employee or you've been here for years, you're welcome to attend.
Available For: All Employees

Get a Grip: Stress Management
Course Dates: Currently not scheduled. Contact your Training Coordinator or Register in the LMS to be placed on a wait list.
Course Times: 8:30 a.m. to 11:30 a.m.
Course Location: Todd B Portune Building, 7th Floor
Course Length: 3 hours
Course Category: Professional Development
Course Description: Stress is unavoidable, but we can learn to get a grip on it. Participants in this class will: 1) Learn to identify symptoms of stress, 2) Practice basic relaxation exercises, and 3) Develop a personal, measurable plan for managing stress.
Available For: All Employees

Hallmarks of Supervisory Success
Course Dates: Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times: 8:30 a.m. to 10:30 a.m (virtual sessions)
Course Location: Todd B Portune Building, 7th Floor
Course Length: Two 2-hour sessions
Course Category: Professional Development
Course Description: This class features great information and practical learning for both newly-promoted and seasoned supervisors/managers. Topics for the one-session class include: 1) Building Personal Credibility 2) Activating Group Commitment 3) Establishing a Partnership with your Manager 4) Action Planning
Available For: Available to all supervisors and those transitioning to a supervisory role. 

Hamilton County Performance Review Process
Course Dates: Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times: 8:30 a.m. to 10:30 a.m. (virtual session)
Course Location: Todd B Portune Building, 7th Floor (for live sessions; virtual sessions via the Adobe Connect virtual platform)
Course Length: 2 hours
Course Category: HR Management & Civil Treatment
Course Description: In this course, you’ll learn how to write effective performance objectives, when to document employee performance, and how to write accurate, complete documentation that will be useful when it’s time to write annual performance reviews.

NOTE: Training on the new Performance Evaluation system will be provided separately to all leaders in departments under the BOCC. 
Available For: All supervisors and managers.

Leadership for Results: Building Trust Under Pressure: The Basic Principles
Course Dates: Thursday, April 11 (virtual)
Course Times: 8:30 a.m. to 11:00 a.m. (virtual session)
Course Location: Todd B Portune Building, 7th Floor for in-person sessions; Virtual sessions via the Adobe Connect platform
Course Length: Virtual: 2.5 hours
Course Category: Leadership
Course Description: In this course, you will be introduced to The Basic Principles, which will help you learn how to build trust with others, even under pressure-packed situations; how to establish a wide network of effective relationships; how to maintain a positive work environment; and how to defuse highly charged situations with others.
Available For: Supervisors and non-supervisory employees whose organizations participate in the Leadership for Results program.

Leadership for Results: Developing Team Performance
Course Dates: Currently not scheduled. Contact your Training Coordinator or Register in the LMS to be placed on a wait list.
Course Times: 8:30 a.m. to 12:00 p.m. (in-person)
8:30 a.m. to 10:30 a.m. (virtual)
Course Location: Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the Adobe Connect platform
Course Length: Hybrid: 11 hours - One 3.5-hour in-person first session, followed by four 2-hour virtual sessions.
Course Category: Leadership
Course Description: Sessions Include: 1) Building Team Pride and Purpose  2) Developing Team Agility  3) Resolving Conflicts Within Your Team
Available For: Supervisors who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Leadership For Results: Needs-Based Coaching
Course Dates: Tuesday, March 12 (one in-person session),
Tuesdays, March 26, April 2, 9, 16, 23, & 30 (six virtual sessions)
Course Times: 8:30 a.m. to 11:30 p.m. (in-person session)
8:30 a.m. to 10:30 a.m. (virtual sessions)
Course Location: Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the Adobe Connect platform
Course Length: Hybrid: 15.5 hours - One 3.5-hour in-person first session, followed by six 2-hour virtual sessions.
Course Category: Leadership
Course Description: Sessions Include: 1) Shaping a Motivational Workplace 2) Giving Needs-Based Feedback 3) Realizing Talent in Others 4) Offering Rewards and Recognition
Available For: Supervisors who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Leadership For Results: Performance Management
Course Dates: Currently not scheduled. Contact your Training Coordinator or Register in the LMS to be placed on a wait list.
Course Times: 8:30 a.m. to 11:30 a.m. (in-person)
8:30 a.m. to 10:30 a.m. (virtual)
Course Location: Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the Adobe Connect platform
Course Length: Hybrid: 17 hours - One 3-hour in-person session, followed by seven 2-hour virtual sessions.
Course Category: Leadership
Course Description: Sessions Include: 1) Identifying Work Priorities  2) Setting Verifiable Goals  3) Delegating for Shared Success  4) Correcting Performance Problems  5) Conducting Performance Reviews
Available For: Supervisors who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Leadership for Results: Personal Leadership
Course Dates: Currently not scheduled. Contact your Training Coordinator or Register in the LMS to be placed on a wait list.
Course Times: 8:30 a.m. to 11:30 a.m. (in-person)
8:30 a.m. to 10:30 a.m. (virtual)
Course Location: Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the Adobe Connect platform
Course Length: Blended: 13 hours - One 3-hour in-person first session, followed by five 2-hour virtual sessions.
Course Category: Leadership
Course Description: Sessions Include: 1) Listening In A Hectic World   2) Providing Constructive Feedback 3) Influencing Outcomes Through Others
Available For: Supervisors and non- supervisory employees who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Leadership for Results: Problem Solving Results
Course Dates: Thursday, May 9 (one in-person session),
Thursdays, May 16, 23, 30, June 6, & 13 (five virtual sessions)
Course Times: 8:30 a.m. to 12:00 p.m. (in-person)
8:30 a.m. to 10:30 a.m. (virtual)
Course Location: Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the Adobe Connect platform
Course Length: Blended: 13 hours - One 3-hour in-person first session, followed by five 2-hour virtual sessions.
Course Category: Leadership
Course Description: Sessions Include: 1) Connecting People and Process 2) Exploring Gaps, Causes, and Solutions 3) Deciding on a Solution 4) Making it Happen.
Available For: Supervisors and non- supervisory employees who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Leadership for Results: Succeeding in a Dynamic Workplace
Course Dates: Currently not scheduled. Contact your Training Coordinator or Register in the LMS to be placed on a wait list.
Course Times: 8:30 a.m. to 10:30 p.m.
Course Location: Todd B Portune Building, 7th Floor for in-person first session, followed by virtual sessions in the Adobe Connect platform
Course Length: Blended: 11.5 hours - One 3.5-hour in-person first session, followed by four 2-hour virtual sessions.
Course Category: Leadership
Course Description: Sessions Include: 1) Adapting to Constant Change 2) Managing Your Priorities 3) Addressing Emotions at Work 4) Resolving Conflicts with Your Peers
Available For: Supervisors and non- supervisory employees who have completed the "Leadership For Results: Building Trust Under Pressure: The Basic Principles" course.

Organizing Skills for Professionals
Course Dates: Currently not scheduled. Contact your training coordinator to be placed on a wait list.
Course Times: 8:30 a.m. to 12:30 p.m.
Course Location: Todd B Portune Building, 7th Floor
Course Length: 8 hours - Two 4-hour sessions
Course Category: Professional Development
Course Description: Ideal for anyone who wants to maximize efficiency and productivity, this class teaches a 7-step process for organizing time, space, projects, files, and e-media.
Available For: All Employees

Professional Customer Service
Course Dates: Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times: 8:30 a.m. to 3:00 p.m.
Course Location: Todd B Portune Building, 7th Floor
Course Length: 6 hours
Course Category: Customer Service
Course Description: Providing professional customer service is essential for government employees. In this class, you will learn: 1) Why it's important to provide good service 2) How to provide great service to all customers 3) How to calm angry customers 4) When to request supervisory assistance 5) How to prepare yourself to provide good service.
Available For: All Employees whose organizations have agreed that the content complies with their accepted practices.

Professional Customer Service for JFS Employees
Course Dates: Monday & Wednesday, March 18 & 20 (virtual), or
Monday & Tuesday, May 20 & 21 (virtual)
Course Times: 8:30 a.m. to 10:30 a.m. (virtual sessions)
Course Location: Virtual sessions via the Adobe Connect virtual platform
Course Length: 4 hours - Two 2-hour sessions
Course Category: Customer Service
Course Description: Description: Providing professional customer service is essential for government employees. In this class, you will learn: 1) Why it's important to provide good service 2) How to provide great service to all customers 3) How to calm angry customers 4) When to request supervisory assistance
Available For: Mandatory for all JFS Employees

Situational Leadership II
Course Dates: Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times: 8:30 a.m. to 12:30 p.m.
Course Location: Todd B Portune Building, 7th Floor
Course Length: 12 hours - Three 4-hour sessions
Course Category: Leadership
Course Description: This course is designed to help you effectively use a variety of leadership styles to lead your employees towards peak performance. You'll learn to: 1) Help your employees align their work goals with the organization's goals 2) Diagnose the development level of your employees and choose the appropriate leadership style for each situation 3) Increase the frequency and quality of conversations with your employees about performance and development 4) Help your employees develop the competence and commitment that they need to become self-reliant achievers.
Available For: Supervisors and Managers

Situational Self Leadership
Course Dates: Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times: 8:30 a.m. to 3:30 p.m.
Course Location: Todd B Portune Building, 7th Floor
Course Length: 14 hours - Two 7-hour sessions
Course Category: Leadership
Course Description: This course is designed to help you effectively use a variety of leadership styles to lead yourself to your best performance on any project, goal, or skill. You'll learn to: 1) Align your work goals with the organization's goals. 2) Diagnose your development level on any goal, task, or skill. 3) Use a variety of techniques to get the directions and support that you need to achieve your goals. 4) Develop the competence and commitment that you need to become a self-reliant achiever.
Available For: All Non-supervisory Employees

Tools for Trainer Excellence - 4 session course
Course Dates: Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times: 8:30 a.m. to 4:30 p.m.
Course Location: Todd B Portune Building, 7th Floor
Course Length: 24 hours - Four 8-hour sessions
Course Category: Professional Development
Course Description: In this class, you'll learn advanced techniques to help you train effectively and professionally.
Available For: Employees who currently facilitate training classes for their organization.

Workplace Violence: Prevention & Response
Course Dates: Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times: 8:30 a.m. to 11:30 a.m.
Course Location: Todd B Portune Building, 7th Floor
Course Length: 3 hours
Course Category: HR Management & Civil Treatment
Course Description: This class provides information about keeping your workplace safe and complying with the Workplace Violence: Prevention and Response Policy.
Available For: Mandatory for and available only for supervisors and managers who work for Departments under the Board of County Commissioners.

Writing Professional Ongoing Case Notes
Course Dates: Currently not scheduled. Contact your Training Coordinator to be placed on a wait list.
Course Times: 8:30 a.m. to 12:30 a.m.
Course Location: Todd B Portune Building, 7th Floor
Course Length: 4 hours
Course Category: Communications Skills
Course Description: This course is designed for employees who write ongoing case notes, running records about their interactions with clients, or notes about activity with client cases. Participants will learn: 1) Why it's important to create and maintain professional ongoing documentation and 2) How to write timely, clear, accurate, and professional documentation of events so anyone can read it and understand what has happened.
Available For: Any employees who write ongoing documentation involving client case files.

E-Learning

E-Learning is a series of internet-based courses that you access from any PC or mobile device that has an internet connection, anytime that is convenient for you. These courses are available for Hamilton County employees who want to enhance their job-related skills. E-Learning courses support employees' development in each of the competencies shown on the right.

To register for E-Learning Courses, follow these steps:

1.    Get your supervisor's permission to register.

2.    Ask your Training Coordinator to register you. If your department requires a REGISTRATION FORM, please click on the link above for the current quarter's form.

3.    Watch for an e-mail letter with instructions for getting started.

For more information about Hamilton County HRD's E-Learning program, please contact Kim Oder at 513-946-4701 or via email [email protected].

 

Icon - Computer Training

Available E-Learning Courses

To see a complete list of e-learning courses available, please click the following link: SkillSoft Course Catalog

Note: Topic areas included in our current license include:

 - PC Skills (IT and Desktop)
 - Business Skills
 - Legal Compliance
 - Productivity & Collaboration Tools

Other topic areas may not be covered in the current license and are not available.

Training Coordinators

Department Name Phone
Administration Kim Oder 946-4701
Adult Probation (Common Pleas) Abbey Mulligan 946-9637
Adult Probation (Municipal Court) Lisa Schneider         946-5805
Auditor Amy Humphrey 946-4031
Board of Elections Tammy Thompson          632-7049
Clerk of Courts Mary Ellen Blevins
946-5614
Common Pleas Court - Administration Samantha Watson 946-5803
Communication Center Ashley Wainscott 825-2170
Coroner Nicole Wagner 946-8716
Court of Appeals Sherri Jansen 946-5134
Court Reporters -
Common Pleas & Municipal Court
Dan Neumeister 946-5431
DDS Christine Thompson
559-4353
Domestic Relations Court Anne Boitman
946-9008
Emergency Management & Homeland Security Agency
David Liebman 263-8205
Engineer Penny House 946-4271
Environmental Services Lori Manning 946-7714
Facilities Tim Schuh 946-5060 x5060
Family & Children First Natalie Ollendick 946-4991
Human Resources Kim Oder 946-4701
Job & Family Services Kim Oder 946-4701
Juvenile Court - Judges Office Justin Stone 946-2620
Juvenile Court - Youth Center Justin Stone
946-2620
Law Library Lauren Morrison
946-5300
Mental Health & Recovery Services Board Denise Garrett 946-8611
Metropolitan Sewer District Gina Ruffin Moore 557-7150
Municipal Court - Administration Diane Myers 946-5221
Municipal Court - Pretrial Services Stormie Goins-Maneval 946-6167
OKI Jessica Ondrovic            619-7660
Park District Glenna Stricklett 728-3551 x220
Paul Brown Stadium Dalaina Fancher 455-4956
Planning & Development Rebecca Stratton
946-4460
Probate Court Shannon Stockelman          946-3605       
Prosecutor Janet Roedel 946-3079
Public Defender Samantha Silverstein            946-3832
Public Health Stephanie Taylor 946-7823
Recorder Tammy Bowling 946-4567
Regional Computer Center (RCC) Carol Clark 352-4769
River City Correctional Center Joseph Stuhldreher 946-6826
S.P.C.A. Mike Retzlaff 541-6100
Sheriff's Department Kevin Horn 946-6407
Soil & Water Conservation Sara Fehring 772-7645 x25
Treasurer Nancy Streibig 946-4819
Veterans Services Barb Esterkamp 946-3313

 

Adjunct Instructors

Icon - Adjunct Instructor

While some HRD classes are taught by HRD staff, many classes are taught by Adjunct Instructors. Adjunct Instructors are County employees who make time to instruct a couple classes each quarter. Their time is donated by their organization, in support of the HRD program. Hamilton County organizations that contribute to the HRD program by donating the time and expertise of adjunct instructors are listed on the right.

Thanks to their support of the program, HRD classes are available for all County employees. Their contribution is important to the County's HRD efforts and is much appreciated!

 

Name Department
 Sheridan Bass  Juvenile Court
 Scott Brown  HR/Risk Management
 Daniel Conrad  Job & Family Services
 Kyle Dorrmann  Jon & Family Services
 Kristee Griffith  Developmental Disabilities Services
 Melissa Helsinger  Job & Family Services
 Col. Chris Hohmeister  Juvenile Court
 Penny House  Engineer
 Monique Kemper  Job & Family Services
 Rodney Lofland  HR/Risk Management
 Dawn Mays  Environmental Services
 Danielle McIntosh  Job & Family Services
 Bradley Miller  Environmental Services (ret.)
 Jessie Nelson  Environmental Services
 Richelle Richardson  Job & Family Services
 Ana Rojas  Public Health
 Ronald Sharp  Juvenile Court
 Julian Wagner  Human Resources
 Sarah Grace Ward  Environmental Services
 Kelly Winston  HR/Labor Relations
 Bonita Wood  Job & Family Services

 

HamcoFlag.gif
Thank You! Hamilton County Supporting Organizations

  • Board of Commissioners
    • County Administration
    • Communication Center
    • Environmental Services
    • Human Resources
    • Job and Family Services
  • Developmental Disabilities Services
  • Domestic Relations Court
  • Engineer
  • Juvenile Court
  • Public Health

Follow-Up Flash Archive

To learn more about customer service, organizing skills or leadership, check out Hamilton County HRD’s Follow-Up Flashes. Hamilton County HRD periodically sends these publications to employees who have completed classes. The Follow-Up Flashes help employees continue learning, and they remind employees to use the skills they have learned.

Click on the subject that you would like to view:

Icon - Customer Service

Icon - Leadership

Icon - Organize Skills

Customer Service Leadership Organizing Skills

CUSTOMER SERVICE - Follow-Up Flashes

1st Quarter 2010 - Customer Service Helps Others

4th Quarter 2009 – Am I Making This Situation Better?

3rd Quarter 2009 – Customer Service Tips and Techniques

2nd Quarter 2009 – Hamilton County Employees Show Empathy to Best Serve Customers

1st Quarter 2009 – How to Keep Your Cool When Customers Lose Theirs

4th Quarter 2008 – Five Tips for Delivering Bad News to Customers

3rd Quarter 2008 – How to Keep Customers Knocking on Your Door

2nd Quarter 2008 – Seven Tips for Having a Positive Mental Attitude

1st Quarter 2008 – The Telephone Doctor Says, “People Before Paperwork”

1st Quarter 2006 – Treat Customers With Respect – Always!

4th Quarter 2005 – Baby, It’s Cold Outside . . . But It’s Warm In Here

3rd Quarter 2005 – Make It Happen!

2nd Quarter 2005 – Answer the “Question Behind the Question”

1st Quarter 2005 – Providing Good Customer Service – Even When You’re Not at Your Best

3rd Quarter 2004 – Want to Provide Great Customer Service? Just Ask!

2nd Quarter 2004 – The Definition of a Customer

1st Quarter 2004 – Focus on Customer Service

4th Quarter 2003 – Always Treat Your Customers With Respect

 


LEADERSHIP - Follow-Up Flashes

1st Quarter 2010 - Want to be an Effective Leader?

4th Quarter 2009 – The Power of Optimism

3rd Quarter 2009 – Strategies for Improvement

2nd Quarter 2009 – Plan Now for Effective Performance Reviews

1st Quarter 2009 – How to Be a Super Supervisor

4th Quarter 2008 – Facts About Leadership

 


ORGANIZING SKILLS - Follow-Up Flashes 

1st Quarter 2010 - What is Your One Wish about Better Organizing?

4th Quarter 2009 – One Organizing Tip That Can Make a HUGE Difference in 2010

3rd Quarter 2009 – Turn Piles Into Files

2nd Quarter 2009 – Mid-Year is a Great Time to Organize Your Work

1st Quarter 2006 – Save Time By Organizing Your E-Mail Messages

 

Recommended Resources

Attending Hamilton County HRD classes is a great way to develop your skills. When you want to learn information to supplement your in-class skill development, there are many great books, articles and websites out there.

To see some resources that HRD recommends, click on the subject that you would like to view or scroll down to view all:

Icon - Recommend a ResourceIf you would like to recommend a resource,
please  e-mail Ed Demeritt at [email protected].

Employee Engagement, Motivation and Morale

Book Title: Love 'Em or Lose 'Em
Author: Beverly Kaye and Sharon Jordan-Evans
Date: 1999
Publisher: Berrett-Koehler Publishers


Excellent for supervisors and managers who want to support employees in being engaged and feeling good about their workplace.


Book Title: Love It, Don't Leave It
Author: Beverly Kaye and Sharon Jordan-Evans
Date: 2003
Publisher: Berrett-Koehler Publishers


Great for non-supervisory employees who want to be more engaged and enthusiastic about work.


Innovation

Book Title: What a Great Idea 2.0:
Unlocking Your Creativity in Business and Life
Author: Charles Thompson
Date: 2007
Publisher: Harper Perennial


This book is an excellent resource for employees at any level who want to be more successful in thinking of ideas at work and in doing what it takes to get the ideas implemented.

Book Title: Ideaspotting: How to Find Your Next Great Idea
Author: Sam Harrison
Date: 2006
Publisher: HOW Books


Through anecdotes, interviews, quotes, tips, creative exercises and success stories, author Sam Harrison shows you how to think outside the box. This book is great for employees at any level who want to be more innovative.

Leadership and Management

   

Organizing Your Work

Book Title: Time Management for Unmanageable People
Author: Anne McGee-Cooper, Duane Trammell
Date: 1999
Publisher: Bantam Books


This book is great for employees who want to manage their time better, but haven't found success with traditional time-management systems.



Book Title: The One-Minute Organizer, Plain & Simple
Author: Donna Smallin
Date: 2004
Publisher: Storey Publishing


Author Donna Smallin compiled 500 tips for getting your life in order in a format that's easy to read quickly. It's a fun and helpful resource for anyone looking for some quick tips that help with organizing.


Book Title: You Don't Have to Go Home from Work Exhausted
Author: Anne McGee-Cooper
Date: 1992 (It's still relevant!)
Publisher: Bantam Books


Appropriate for employees who want to manage their time, resources, and workload well so they can be more productive and still end their shift with some energy left for other endeavors.