Human Resources Development

The Hamilton County Human Resources Development (HRD) program provides learning opportunities for Hamilton County employees. The award-winning program is a cooperative, county-wide effort.

Employees can attend classes and complete self-paced activities using
E-Learning. Visit the links on the right to learn more about all that HRD has to offer!

We'd like to hear your questions, comments and suggestions. Please feel free to contact us any time.

HRD Competency Curriculum

Hamilton County HRD's courses are organized into a competency-based curriculum, to help Hamilton County organizations with succession planning and employee development planning. 

The competencies, listed to the right, reflect the types of skills that employees need to master in order to perform within various Hamilton County positions. Some positions may require mastery of only a few of the competencies, and other, higher level, positions may require mastery of all of the competencies. 

Organizational leaders can identify which competencies are essential for each position within their organizations. Then, managers can work with employees to create development plans that will help employees further develop the skill sets they need for their current position — and the skill sets they need for the positions they would like to hold in the future.  

Development plans can include many different activities, and participation in Hamilton County HRD's offerings can be one component of those activities.

Competency Titles

To find the HRD offerings that fall within a competency, click below:

  1. Demonstrate professionalism
  2. Successfully complete tasks and assignments
  3. Provide good service to customers
  4. Contribute to a fair, legal, ethical, and safe workplace environment
  5. Communicate clearly and effectively
  6. Collaborate and build teamwork
  7. Innovate
  8. Develop self and others
  9. Manage projects
  10. Make sound decisions
  11. Lead effectively (Includes leading change.)
  12. Think and plan strategically
  13. Demonstrate responsibility with finances and resources

HRD Courses

Attendance Management: Supervisory Course
Course Dates: Wednesday, February 8 OR Wednesday, May 17
Course Times: 8:30 a.m. to 12:00 p.m.
Course Location: CAB, 7th Floor
Course Length: 3.5 hours
Course Category: HR Management & Civil Treatment
Course Description: It's important that Hamilton County supervisors and managers handle attendance issues fairly and legally. This class can help! You'll learn: How to encourage good attendance; How to handle requests for leave and absences fairly and consistently; How to comply with the Family Medical Leave Act and the Fair Labor Standard Act.
Available For: Available for any supervisor or manager.

Civil Treatment: The Employees' Course
Course Dates: Tuesday, February 7 OR Wednesday, February 22 OR Tuesday, March 28 OR Thursday, April 13 OR Thursday, April 27 OR Wednesday, June 7
Course Times: 8:30 a.m. to 12:30 p.m.
Course Location: CAB, 7th Floor
Course Length: 4 hours
Course Category: HR Management & Civil Treatment
Course Description: Learn about your rights to fair, equal treatment in the workplace and about your responsibility for treating others fairly at work.
Available For: Mandatory for and available only for non-supervisory employees of organizations that participate in the Civil Treatment program.

Civil Treatment: The Managers' Course
Course Dates: Tuesday, February 14 and Wednesday, February 15 OR Tuesday, April 4 and Wednesday, April 5
Course Times: 8:30 a.m. to 12:30 p.m.
Course Location: CAB, 7th Floor
Course Length: 8 hours - Two 4-hour sessions
Course Category: HR Management & Civil Treatment
Course Description: In this intensive course, you'll learn the Prescriptive Rules for managing fairly and legally.
Available For: Mandatory for and available only for supervisors and managers whose organizations participate in the Civil Treatment Program.

Course Dates: Wednesday, June 21 OR Tuesday, June 27
Course Times: 8:00 a.m. to 4:30 p.m.
Course Location: CAB, 7th Floor
Course Length: 7.5 hours
Course Category: Professional Development
Course Description: Employees who complete and pass the course earn American Heart Association certification in Adult CPR, AED, First Aid, Child CPR and Infant CPR.
Available For: Employees whose jobs require the American Heart Association CPR certification.

EAP Supervisory Overview
Course Dates: Wednesday, March 8 OR Wednesday, June 14
Course Times: 8:30 a.m. to 11:30 a.m.
Course Location: CAB, 7th Floor
Course Length: 3 hours
Course Category: HR Management & Civil Treatment
Course Description: Presented by Horizon Health (Hamilton County's Employee Assistance Program provider), this course provides information about the services the EAP program offers. Managers will learn how and when to recommend or refer employees to the EAP.
Available For: Supervisors and Managers

Employee Orientation
Course Dates: Tuesday, February 14 OR Tuesday, May 9
Course Times: 1:00 p.m. to 3:00 p.m.
Course Location: CAB, 7th Floor
Course Length: 3 hours
Course Category: Professional Development
Course Description: Learn more about Hamilton County as an organization and about the benefits available for Hamilton County employees. Whether you're a new employee or you've been here for years, you're welcome to attend.
Available For: All Employees

Get A Grip: Stress Management
Course Dates: Wednesday, May 3
Course Times: 8:30 a.m. to 11:30 p.m.
Course Location: CAB, 7th Floor
Course Length: 3 hours
Course Category: Professional Development
Course Description: Stress is unavoidable, but we can learn to get a grip on it. Participants in this class will: 1) Learn to identify symptoms of stress, 2) Practice basic relaxation exercises, and 3) Develop a personal, measurable plan for managing stress.
Available For: All Employees

Leadership For Results: Personal Leadership
Course Dates: Thursday, May 11, 18, 25 & June 1
Course Times: 8:30 a.m. to 12:30 p.m.
Course Location: County Administration
Course Length: 16 hours - Four 4-hour sessions
Course Category: Leadership
Course Description: Sessions Include: 1) Building Trust Under Pressure: The Basic Principles 2 ) Listening In A Hectic World 3) Providing Constructive Feedback 4) Speaking to Influence Others
Available For:  

Leadership for Results: Problem Solving Results - Solutions, Improvements and Innovations
Course Dates: Tuesdays, May 2, 9, 16 & 23
Course Times: 8:30 a.m. to 12:30 p.m.
Course Location: County Administration
Course Length: 16 hours - Four 4-hour sessions
Course Category: Leadership
Course Description: Sessions Include: 1) Connecting People and Process 2) Exploring Gaps, Causes, and Solutions 3) Deciding on a Solution 4) Making it Happen.
Available For: Supervisors and non-supervisory employees who have completed the Leadership for Results

Professional Customer Service for JFS employees
Course Dates: Wednesday, March 15 OR Wednesday, March 22 OR Thursday, April 20 OR Wednesday, May 10 OR Tuesday, June 6
Course Times: 8:30 a.m. to 12:30 p.m.
Course Location: CAB, 7th Floor
Course Length: 6.5 hours
Course Category: Customer Service
Course Description: Providing professional customer service is essential for government employees. In this class, you will learn: 1) Why it's important to provide good service 2) How to provide great service to all customers 3) How to calm angry customers 4) When to request supervisory assistance 5) How to prepare yourself to provide good service.
Available For: All Employees whose organizations have agreed that the content complies with their accepted practices.

Situational Leadership II
Course Dates: Thursdays, February 9, 16 & 23 OR Tuesdays, April 11, 18 & 25
Course Times: 8:30 a.m. to 12:30 p.m.
Course Location: CAB, 7th Floor
Course Length: 12 hours - Three 4-hour sessions
Course Category: Leadership
Course Description: This course is designed to help you effectively use a variety of leadership styles to lead your employees towards peak performance. You'll learn to: 1) Help your employees align their work goals with the organization's goals 2) Diagnose the development level of your employees and choose the appropriate leadership style for each situation 3) Increase the frequency and quality of conversations with your employees about performance and development 4) Help your employees develop the competence and commitment that they need to become self-reliant achievers.
Available For: Supervisors and Managers


E-Learning is a series of internet-based courses that you access from any PC that has an internet connection, anytime that is convenient for you. These courses are available for Hamilton County employees who want to enhance their job-related skills. E-Learning courses support employees' development in each of the competencies shown on the right.

To register for E-Learning Courses, follow these steps:

1.    Get your supervisor's permission to register.

2.    Ask your Training Coordinator to register you. If your department requires a REGISTRATION FORM
click here to print one.

3.    Watch for an e-mail letter with instructions for getting started.

For more information about Hamilton County HRD's E-Learning program, please contact Patti Singler at 513-946-4701 or via email  .


Available E-Learning Courses

To see a complete list of e-learning courses available, please visit the links below:


Training Coordinators

Department Name Phone
Administration Patti Singler 946-4701
Adult Probation (Common Pleas ISP only) Harold Walters 946-9601
Adult Probation (Municipal Court) Wanda Adams 946-9601
Auditor Susan Silver 946-4046
Board of Elections Michele Schneider 632-7049
Clerk of Courts Dee Shafer
Common Pleas Court - Administration Cynthia Koons 946-5803
Communication Center Lisa Sorn 595-8442
Coroner Nicole Wagner 946-8753
Court of Appeals Ruby Haynes 946-3467
Court Reporters - Common Pleas & Municipal Court Dan Neumeister 946-5431
DDS Kristee Griffith
Domestic Relations Court Mark Groppe 946-9009
Emergency Management - Homeland Security Emily Lakamp
Engineer Penny House 946-4271
Environmental Services Lori Manning 946-7714
Facilities Inger Rothering 946-5075
Family & Children First Natalie Ollendick 946-4991
Human Resources Patti Singler 946-4701
Job & Family Services Patti Singler 946-4701
Juvenile Court Jim Crow 946-9231
Juvenile Court-Youth Center Jim Crow
Law Library Lauren Morrison
Mental Health & Recovery Services Board Connie Stuebing 946-8627
MSD Gina Ruffin Moore 557-7150
Municipal Court - Administration Diane Myers 946-5221
Municipal Court - Pretrial Services Stormie Goins-Maneval 946-6167
OKI Nicole Hartman 621-6300
Park District Glenna Stricklett 728-3551 X220
Paul Brown Stadium Diane Kaiser
Planning & Development Jessica Powell
Planning & Development - Burlington Jessica Powell
Probate Court Vince Wallace 946-3556
Prosecutor Janet Roedel 946-3079
Public Defender Sean Vicente 946-3715
Public Health Stephanie Taylor 946-7823
Recorder Tammy Bowling 946-4561
Regional Computer Center (RCC) Carol Clark 352-4769
River City Correctional Center Crystal Dennison 946-6857
S.P.C.A. Harold Dates 541-6100
Sheriff Joy Deardorff 946-6412
Sheriff Dept Capt. Earl Price 595-7491
Soil & Water Conservation Holly Utrata-Halcomb 772-7645
Treasurer Glenn Lindmark 946-4819
Veterans Services Barb Esterkamp 946-3313

Adjunct Instructors


While some HRD classes are taught by HRD staff, many classes are taught by Adjunct Instructors. Adjunct Instructors are County employees who make time to instruct a couple classes each quarter. Their time is donated by their organization, in support of the HRD program. Hamilton County organizations that contribute to the HRD program by donating the time and expertise of adjunct instructors are listed on the right.

Thanks to their support of the program, HRD classes are available for all County employees. Their contribution is important to the County's HRD efforts and is much appreciated!


Name Department
Paul Allen Human Resources
Jaime Bonecutter
Human Resources Development
Kevin Brewer Job & Family Services
Tom Canada
LaShawn Cook Human Resources
Kristie Davis Juvenile Court
Joe Feldkamp Paul Brown Stadium
Kristee Griffith
Melissa Helsinger
Job & Family Services
Maria Herzog Job & Family Services
Howard Hochscheid
Chris Hohmeister Juvenile Court
Bradford Justice
Brent Laman Juvenile Court
Joy Landry Environmental Services
Dawn Mays Environmental Services
Bradley Miller Environmental Services
Earl Price
Ana Rojas Public Health
Melissa Stokley
Job & Family Services
Shari Street Job & Family Services
Barbara Stuckey
Julian Wagner Human Resources
Mike Wahoff
Carolyn Wallis Human Resources
Jeff Weckbach
Administration - Budget
Laura Wickett
Human Resources


Thank You! Hamilton County Supporting Organizations

  • Board of Commissioners
       County Administration
       County Facilities
       Environmental Services
       Human Resources
       Job and Family Services
  • Clerk of Courts
  • Juvenile Court
  • Public Health
  • Recorder
  • Sheriff
  • Treasurer

Follow-Up Flash Archive

To learn more about customer service, organizing skills or leadership, check out Hamilton County HRD’s Follow-Up Flashes. Hamilton County HRD periodically sends these publications to employees who have completed classes. The Follow-Up Flashes help employees continue learning, and they remind employees to use the skills they have learned.

Click on the subject that you would like to view:

Customer Service Leadership Organizing Skills

CUSTOMER SERVICE - Follow-Up Flashes

1st Quarter 2010 - Customer Service Helps Others

4th Quarter 2009 – Am I Making This Situation Better?

3rd Quarter 2009 – Customer Service Tips and Techniques

2nd Quarter 2009 – Hamilton County Employees Show Empathy to Best Serve Customers

1st Quarter 2009 – How to Keep Your Cool When Customers Lose Theirs

4th Quarter 2008 – Five Tips for Delivering Bad News to Customers

3rd Quarter 2008 – How to Keep Customers Knocking on Your Door

2nd Quarter 2008 – Seven Tips for Having a Positive Mental Attitude

1st Quarter 2008 – The Telephone Doctor Says, “People Before Paperwork”

1st Quarter 2006 – Treat Customers With Respect – Always!

4th Quarter 2005 – Baby, It’s Cold Outside . . . But It’s Warm In Here

3rd Quarter 2005 – Make It Happen!

2nd Quarter 2005 – Answer the “Question Behind the Question”

1st Quarter 2005 – Providing Good Customer Service – Even When You’re Not at Your Best

3rd Quarter 2004 – Want to Provide Great Customer Service? Just Ask!

2nd Quarter 2004 – The Definition of a Customer

1st Quarter 2004 – Focus on Customer Service

4th Quarter 2003 – Always Treat Your Customers With Respect


LEADERSHIP - Follow-Up Flashes

1st Quarter 2010 - Want to be an Effective Leader?

4th Quarter 2009 – The Power of Optimism

3rd Quarter 2009 – Strategies for Improvement

2nd Quarter 2009 – Plan Now for Effective Performance Reviews

1st Quarter 2009 – How to Be a Super Supervisor

4th Quarter 2008 – Facts About Leadership


ORGANIZING SKILLS - Follow-Up Flashes 

1st Quarter 2010 - What is Your One Wish about Better Organizing?

4th Quarter 2009 – One Organizing Tip That Can Make a HUGE Difference in 2010

3rd Quarter 2009 – Turn Piles Into Files

2nd Quarter 2009 – Mid-Year is a Great Time to Organize Your Work

1st Quarter 2006 – Save Time By Organizing Your E-Mail Messages


Recommended Resources

Attending Hamilton County HRD classes is a great way to develop your skills. When you want to learn information to supplement your in-class skill development, there are many great books, articles and websites out there.

To see some resources that HRD recommends, click on the subject that you would like to view or scroll down to view all:

OtherResoucrePageIcon.pngIf you would like to recommend a resource,
please  e-mail Laura Wickett  .

Employee Engagement, Motivation and Morale

Book Title: Love 'Em or Lose 'Em
Author: Beverly Kaye and Sharon Jordan-Evans
Date: 1999
Publisher: Berrett-Koehler Publishers

Excellent for supervisors and managers who want to support employees in being engaged and feeling good about their workplace.

Book Title: Love It, Don't Leave It
Author: Beverly Kaye and Sharon Jordan-Evans
Date: 2003
Publisher: Berrett-Koehler Publishers

Great for non-supervisory employees who want to be more engaged and enthusiastic about work.


Book Title: What a Great Idea 2.0:
Unlocking Your Creativity in Business and Life
Author: Charles Thompson
Date: 2007
Publisher: Harper Perennial

This book is an excellent resource for employees at any level who want to be more successful in thinking of ideas at work and in doing what it takes to get the ideas implemented.

Book Title: Ideaspotting: How to Find Your Next Great Idea
Author: Sam Harrison
Date: 2006
Publisher: HOW Books

Through anecdotes, interviews, quotes, tips, creative exercises and success stories, author Sam Harrison shows you how to think outside the box. This book is great for employees at any level who want to be more innovative.

Leadership and Management


Organizing Your Work

Book Title: Time Management for Unmanageable People
Author: Anne McGee-Cooper, Duane Trammell
Date: 1999
Publisher: Bantam Books

This book is great for employees who want to manage their time better, but haven’t found success with traditional time-management systems.

Book Title: The One-Minute Organizer, Plain & Simple
Author: Donna Smallin
Date: 2004
Publisher: Storey Publishing

Author Donna Smallin compiled 500 tips for getting your life in order in a format that’s easy to read quickly. It’s a fun and helpful resource for anyone looking for some quick tips that help with organizing.

Book Title: You Don't Have to Go Home from Work Exhausted
Author: Anne McGee-Cooper
Date: 1992 (It's still relevant!)
Publisher: Bantam Books

Appropriate for employees who want to manage their time, resources, and workload well so they can be more productive and still end their shift with some energy left for other endeavors.